For Hotel Groups

Every Hotel In The Group, One Welcome

Your portfolio runs from excellent to embarrassing for the guest with a dog, and the guest blames the group. We grade the whole estate, set the floor every property meets, and roll it out hotel by hotel in the order that pays.

In Your Own Words

Your World

You own or operate many hotels under several brands. Some are superb with dogs. Some turn dogs away. The guest who had a wonderful stay at one trusts the next on the strength of it, and when the next has a weight limit and a bar the dog cannot enter, the group takes the blame.

Across the portfolios we have assessed there is often a high degree of variance between hotels, even under one brand and one corporate policy. Our paper Dog Friendly Performance Across Luxury Hotel Portfolios sets it out. The gap is decisions, not buildings, and decisions can be changed.

Services

What We Do For You

A group engagement starts with one measured picture of every hotel, so the rollout is sequenced by return rather than by who shouts loudest.

  • Group Programmes

    A brand standard for the guest with a dog, a rollout plan sequenced by revenue and by grade, a central curriculum, scorecards with each hotel's live grade, and continuous assessment so the standard holds. Typically 6 to 18 months.

  • Mystery Shopper Audit

    A scorecard for each hotel and a portfolio view of where the promise breaks, with competitive intelligence on the groups you compete with, for benchmarking and to outcompete them.

  • Staff Training

    One curriculum, delivered by Kali in every major language, on every shift, in every hotel.

  • Pet Fees & Commercial Strategy

    One logic for the fee across the estate: one amount, stated before booking, proportionate to what the dog gets.

All Services

Done Well

What It Looks Like When Done Well

A guest can book any hotel in the group with a dog and know what she will get: the fee stated before booking, a bowl and a bed in the room, at least one shared space the dog may enter, a straight answer on every shift. Above that floor each hotel keeps its own character. The scorecard shows every hotel's live grade and the order in which the rest will move.

Begin

Talk To Us About Your Portfolio

Tell us how many hotels, under which brands, and which of them you already suspect are letting the others down.

Talk To Us About Your Portfolio