In Your Own Words
Your World
You are the hotel people recommend to friends with dogs. The welcome is yours: the walk the barman knows, the table on the terrace that is always the dog's, the name remembered at check-in. What you lack is proof. A bigger flag down the road says pet-friendly on a billboard and takes the booking, and the guest only finds out on arrival that the dog cannot sit in the bar.
You do not want a consultant who arrives with a template. The standard is the floor, and everything above it is shaped around your hotel.
Services
What We Do For You
Most independents start with the audit, because it tells you what your guests are actually told.
- Mystery Shopper Audit
We ask your hotel what a guest with a dog asks and score the answers against the standard with the evidence quoted, then benchmark you against the hotels that take your bookings, so you can outcompete them.
- Certification Advisory
The decisions that move the grade, in order of return, and a re-score at the end. Most of the first ones are decisions, not capital.
- Operational Design
The dog menu with your kitchen, the walk, the sitter and the groomer arranged rather than recommended, and the spaces zoned so every guest is comfortable.
- Content & Marketing
A dog friendly page guests believe, the launch of your grade, and the moments worth sharing. We plan it and make it; your team runs it.
Done Well
What It Looks Like When Done Well
The guest reads your dog friendly page and finds everything she needs before booking: which dogs, which spaces, what it costs, how many. On arrival the dog is greeted by name. Dinner is on the terrace with the dog under the table, and the morning walk is on a card in the room. The grade on your page is independent and dated, and it says what you knew all along.
Among the hotels we grade A and A+, nearly three in ten let the dog stay free. The welcome, not the fee, is what the guest pays for.
Begin
Talk To Us About Your Hotel
Tell us about your property, what you already do for the dog, and which hotels take the bookings you think should be yours.
Talk To Us About Your Hotel